Data in Ticket Offices
Data is the 21st Century’s gold. Analyzing and using your Data properly will allow you to better understand your prospects, clients, fans and targets. Knowing who you are talking to will hence improve your reach and effectiveness when you target your key players.
The conference discussed Data in ticket offices and here is a summary of it:
CRM (Customer Relationship Management)
CRM is a term that refers to strategies, technologies, and practices that you can use to manage and analyze Data about your customers to improve relationships between the company and the customer.
The entertainment and cultural business generate lots of data and online ticket offices are developing even more as years go by. Given that, there are more and more contact points thanks to digital communications.
Data is a real opportunity for organizations but unfortunately, its impact can be hindered due to the lack of time and know-how. The value of Data should never be underestimated – knowing who buys your tickets, whether it is age, sex, location, frequency of purchase or consumer behavior, can allow you to target an audience likely to become a client. Customer Relationship Management (CRM) enables you to have a 360° vision of your audience. It matters as you shouldn’t communicate the same message to every prospect or client. They all greatly differ in their tastes and behaviors.
Data and Social Media
Before collecting Data you must ask yourself: What am I collecting? Why do I want to collect it? Set up clear goals and objectives before you start. With professional Social Media pages, you can find a lot of interesting Data on the platforms themselves, such as Facebook Analytics. Nevertheless, there are also a lot of external online services (some are free, some charge a fee) that you can use to get more accurate information. Knowing who your fans are, but also what their interests, profile, age, sex, location and behavior are, can enable you to send the right message to the right audience. Then with Social Ads, you can target precisely the types of individuals that belong to your core target group to expand your fan base.
Social Media are a true opportunity to know and understand your fans as well as to get precise, relevant and accurate Data about them.
Gather and activate Data
For a cultural event, tickets can be sold by an internal ticket office and by an external one at the same time. You must gather all the information, including that coming from Social Media. It is not easy to process Data on different supports, so choose a Data Management Platform that will gather all the necessary Data for you.
According to the speakers, automation is the future of Data in ticket offices. This means, creating different scenarios and different patterns that operate automatically will be the next step to take.
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